Refund policy

Return and refund policy
All sales are final. We do not accept returns, exchanges or cancellations once an order is placed, and we do not offer refunds, with one exception.

If your order never arrives, we will refund you in full. Please contact us at culture.zip.official@gmail.com once your estimated delivery window has passed, with your order number, and we will look into it.

Because every item is made to order, please double check your order and shipping address before you pay.